Privacy Policy - Gotechnicians

1. Introduction

Welcome to Gotechnicians (“we”, “us”, “our”). We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your personal data when you visit www.gotechnicians.com (the “Website”), use our services, or interact with us.

By accessing or using our Website and services, you consent to the practices described in this Privacy Policy. If you do not agree with any part of this policy, please do not use our services.

2. Information We Collect

We may collect the following types of information:

• Personal Information: Information you provide directly such as your name, email address, phone number, service address, and other contact details.
• Account Information: Information collected when you register an account with us, including username and password.
• Service Details: Details about the services you request, including service type, technician preferences, booking details, and reviews/ratings.
• Device & Log Data: Automatically collected technical data such as IP address, browser type, device information, pages visited, and interaction details.
• Payment Information: We may collect payment details required to process a service transaction. We do not store payment card data — all payments are processed by secure third-party payment processors.
• Location Data: Information about your estimated location when using services to help match you with nearby technicians.
• Cookies and Tracking Technologies: We use cookies and similar technologies to enhance user experience and track usage patterns. You may control cookies via your browser settings.

3. How We Use Your Information

We use your information for purposes including but not limited to:

• To provide, operate, and improve our services.
• To communicate with you about bookings, support, and updates.
• To personalize your experience.
• To send promotional and marketing communications (only with your consent).
• To fulfill legal and regulatory obligations.
• To analyse trends and usage to enhance Website performance.

4. Disclosure of Your Information

We may share your personal data in the following circumstances:

• Service Providers: Third parties who assist in delivering our services (e.g., payment processors, hosting providers).
• Legal Requirements: When required by law, court order, or government request.
• Security and Safety: To prevent fraud or safety issues, or to protect rights, property, or safety of users.
• Business Transfers: In the event of merger, acquisition, or asset sale, information may be transferred with notice to users.

5. Your Choices and Rights

You have the following rights:

• Access & Correction: Update your personal information through account settings.
• Opt-Out: You can opt out of promotional communications.
• Data Deletion: Request deletion of your account and associated data by contacting us.
• Cookies: Manage or disable cookies via browser settings.

6. Security

We implement reasonable security measures to protect your information. However, no online system is completely secure; we cannot guarantee absolute protection.

7. Children's Privacy

Our services are intended for users aged 18 years and above. We do not knowingly collect personal data from children under 18.

8. Changes to This Policy

We may update this Privacy Policy from time to time. The “Last Updated” date will change to indicate the revision date. Continued use of our Website after changes constitutes your acceptance of these changes.

9. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your rights, contact us: